UR DATA AND ELECTRICAL ("we", "our", "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase products, create an account, contact us, or otherwise interact with our business.

This Privacy Policy applies to our website:

https://urdataandelectrical.com.au

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who We Are

UR DATA AND ELECTRICAL is an Australian supplier of security, surveillance, networking, electrical products and trade services.

Our Role

UR DATA AND ELECTRICAL supplies security and electrical products only.

We are not:

  • a security monitoring company;

  • responsible for operating customers' CCTV, alarm or intercom systems;

  • responsible for monitoring or storing customers' surveillance footage.

Customers are responsible for ensuring their use of security products complies with all applicable Australian laws, including privacy and surveillance legislation.

If customers provide images, recordings, screenshots or system logs for technical support or warranty purposes, we use that information only to provide assistance or process warranty claims.

Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

  • Name

  • Business name

  • Email address

  • Phone number

  • Billing and delivery address

  • Account information

  • Trade account details

  • Purchase history

  • Warranty information

  • Product serial numbers

Technical Information

When you use our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of visits

  • Cookies

  • Website usage information

Customer Support Information

When you contact us, we may collect:

  • Emails

  • Phone enquiries

  • Warranty requests

  • Product photographs

  • Screenshots

  • Diagnostic information

  • System logs

  • Product serial numbers

We only collect information reasonably necessary to provide our products and services.

How We Collect Information

We collect personal information when you:

  • Place an order

  • Create an account

  • Contact us

  • Apply for a trade account

  • Subscribe to marketing communications

  • Request technical support

  • Lodge a warranty claim

  • Browse our website

  • Visit our physical store 

We may also collect information automatically through cookies, analytics tools and similar technologies.

In some cases, we receive information from trusted third parties such as Shopify, payment providers and shipping companies to help us process your orders and provide our services.

Why We Collect Your Information

We use your personal information to:

  • Process and deliver orders

  • Manage customer accounts

  • Process payments

  • Provide technical support

  • Process warranty claims

  • Respond to enquiries

  • Improve our website and services

  • Prevent fraud

  • Comply with legal obligations

  • Communicate with you regarding your orders and our services

We do not collect personal information that is unnecessary for operating our business.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and enhance the functionality of our website.

We may use services such as Shopify, Google Analytics and Meta (Facebook) to better understand how visitors use our website and to improve our products, services and marketing. These providers may collect information such as your IP address, browser type, device information and pages visited.

You can disable cookies through your web browser; however, doing so may affect certain features of our website.

Shopify Platform

Our online store is hosted by Shopify Inc., which provides the ecommerce platform used to sell our products and services.

Shopify securely stores and processes your information in accordance with its own Privacy Policy and security standards. For more information, please refer to Shopify's Privacy Policy.

Payment Processing

Payments made through our website are processed securely by trusted third-party payment providers.

Depending on your chosen payment method, these providers may include:

  • Shopify Payments

  • PayPal

  • Stripe

  • Afterpay

  • Zip Pay

  • Apple Pay

  • Google Pay

We do not store your full credit or debit card details. Payment information is securely processed by the relevant payment provider using industry-standard encryption.

Shipping and Delivery

To fulfil and deliver your orders, we may share your name, delivery address, phone number and order details with trusted courier and logistics providers. We only disclose the information necessary to complete your delivery.

Marketing Communications

If you choose to subscribe to our mailing list, we may send you updates about new products, promotions, weekly specials and other marketing communications.

We comply with the Spam Act 2003 (Cth). You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still contact you regarding your orders, warranty claims, account information or other service-related matters.

How We Share Your Information

We only disclose personal information where necessary to operate our business or where required by law.

Your information may be shared with:

  • Shopify

  • Payment providers

  • Shipping and courier companies

  • IT and website service providers

  • Cloud hosting providers

  • Accounting and business software providers

  • Product manufacturers for warranty purposes

  • Government authorities where required by law

We do not sell, rent or trade your personal information to third parties.

Overseas Disclosure

Some of our service providers, including Shopify and certain cloud service providers, may store or process personal information on servers located outside Australia.

Where personal information is transferred overseas, we may not take reasonable steps to ensure it is handled securely and in accordance with Australian privacy laws.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.

While we take reasonable precautions, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Process and fulfil orders

  • Provide customer support

  • Manage warranty claims

  • Maintain business and accounting records

  • Comply with Australian legal obligations

  • Resolve disputes and enforce our terms

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it unless we are required by law to retain it.

Technical Support and Warranty

When you request technical support or submit a warranty claim, we may collect information such as product serial numbers, invoices, photographs, screenshots, system logs or other diagnostic information.

This information is used only to provide technical assistance, verify warranty eligibility, diagnose faults and process repairs or replacements. We retain this information only for as long as reasonably necessary.

Your Privacy Rights

Under the Privacy Act 1988 (Cth), you may request access to the personal information we hold about you and request that inaccurate or incomplete information be corrected.

To make a privacy request, please contact us using the details provided below. We may ask you to verify your identity before processing your request.

CCTV, Alarm Systems and Customer Responsibility

UR DATA AND ELECTRICAL supplies CCTV cameras, alarm systems, intercoms, access control products, networking equipment and electrical products. We are not a security monitoring company and do not operate or control our customers' security systems.

Customers are solely responsible for ensuring that the installation and use of their security products comply with all applicable Commonwealth, State and Territory laws, including privacy, surveillance devices, workplace and other relevant legislation.

We do not routinely access, monitor or store CCTV footage, recordings or other data generated by customers' security systems. Where customers voluntarily provide images, recordings, screenshots or diagnostic files for technical support or warranty purposes, we use that information only to provide support or process warranty claims and retain it only for as long as reasonably necessary.

Children's Privacy

Our website and services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

Third-Party Websites

Our website may contain links to third-party websites, including manufacturers, payment providers and social media platforms. These websites operate independently of UR DATA AND ELECTRICAL, and we are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

Australian Consumer Law

Nothing in this Privacy Policy limits your rights under the Australian Consumer Law. We may retain purchase and warranty records where necessary to meet our legal obligations and provide after-sales support.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations or privacy practices. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:

UR DATA AND ELECTRICAL

Website: https://urdataandelectrical.com.au

Email: info@urdataandelectrical.com.au

Address: Unit 13, 59 Paraweena Drive, Truganina VIC 3029, Australia

Phone: 0435916562 

Business Customers & Trade Accounts

If you apply for or maintain a trade account with UR DATA AND ELECTRICAL, we may collect additional business information such as your company name, ABN, business address, contact details and trading history. This information is used solely to establish and manage your trade account, process orders, assess credit applications (where applicable) and maintain our business relationship. We will handle this information in accordance with this Privacy Policy.

Acceptance of This Policy

By accessing or using our website, creating an account or purchasing products from UR DATA AND ELECTRICAL, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information as described in This Privacy Policy.