At UR DATA AND ELECTRICAL, we are committed to providing quality products and excellent customer service. This Returns & Refunds Policy outlines your rights and our procedures for returns, exchanges and refunds. 

Faulty or Damaged Products

If you receive a faulty, damaged or incorrect item, please contact us within 2 business days of receiving your order.

Where a product is confirmed to be faulty or supplied in error, we will arrange an appropriate remedy in accordance with the Australian Consumer Law, which may include:

  • Repair

  • Replacement

  • Refund

  • Return shipping at no cost to you (where applicable)

Please include your order number, photographs and a description of the issue when contacting us.

Return Conditions

To be eligible for a return, items must:

  • be unused and undamaged;

  • be returned in their original packaging;

  • include all accessories, manuals and components supplied with the product;

  • be securely packaged to prevent damage during transit.

Products returned in an unsaleable condition may not be eligible for a refund.

Return Process

Before returning any product, please contact our customer service team to obtain return instructions.

Unauthorised returns may be refused.

Please ensure the product is securely packaged to avoid damage during transit.

Exchanges

Where stock is available, we may offer an exchange instead of a refund.

If the replacement product has a different value, any price difference will be charged or refunded accordingly.

Warranty Claims

Many products sold by UR DATA AND ELECTRICAL include a manufacturer's warranty.

Warranty claims may require inspection, testing or assessment by the manufacturer or authorised service centre before a remedy is approved.

Warranty coverage does not apply to damage caused by:

  • Incorrect installation

  • Misuse or abuse

  • Accidental damage

  • Power surges or lightning

  • Water ingress

  • Unauthorised repairs or modifications

  • Failure to follow the manufacturer's instructions

Contact Us

If you have any questions regarding returns or refunds, please contact our team.

UR DATA AND ELECTRICAL

Email: info@urdataandelectrical.com.au

Phone: +61 435 916 562

Website: https://urdataandelectrical.com.au