1. Return Policy Details

At UR DATA AND ELECTRICAL , we want you to be satisfied with your purchase.
You have the right to return your order within 30 days of receiving the item, in accordance with standard Australian eCommerce return practices.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • The item must not be damaged, worn, or altered
  • Proof of purchase (order number or receipt) is required

If the returned product shows signs of use, missing packaging, or decreased value, we reserve the right to apply a depreciation deduction, up to the full value of the item if necessary.

2. How to Return an Item

To return an item, please follow these steps:

  • Contact our support team at info@urdataandelectrical.com.au
  • Provide your order number and reason for return
  • Wait for return approval and instructions
  • Ship the item to our return address (provided below)

3. Return Process

Once your return request is approved:

  • You will receive return instructions via email
  • Securely pack the item in its original packaging
  • Ship the item using a trackable shipping service
  • After we receive and inspect the item, we will process your refund

Refunds will be issued to the original payment method within 10 business days after the returned item has been received and inspected.

Returns:

  • Faulty Items: If you receive a faulty item, you are entitled to a free return. Please contact us within two days of receiving the item to arrange a return and refund.

  • Change of Mind: For returns due to a change of mind, the buyer is responsible for the return shipping costs. The item must be returned in its original, saleable condition. 10% handling fee will apply.